Frequently Asked Questions Q&A

Q1: How to place an order?

A1: Please follow the steps below to place an order:

1. Select the item you want to purchase.
2. Click "Add to Cart".
3. In the shopping cart, you can modify the quantity of items or delete items.
4. Click "Checkout".
5. Fill in your delivery information, payment method, etc.
6. Confirm order and pay.

Q2: How to pay?

A2: We offer the following payment methods:

• Credit card (VISA MASTER AMEX)
• Google Pay
• Apple Pay
• PAYPAL
• international money transfer

Q3: How to check the order status?

A3: You can log in to your account to check the order status. You may also receive notifications of order status updates to the email address provided when ordering.

Q4: How long does it take to receive the goods?

A4: We usually ship within 2 working days after receiving the order. The delivery time of the item depends on the delivery method you choose.

Q5: Can I return or exchange goods?

A5: Yes. If you find that the product is defective or does not meet your needs within 7 days of receiving it, you can apply for a return or exchange.

Q6: How to return or exchange goods?

A6: Please follow the steps below to return or exchange goods:

1. Log in to your account.
2. Find the order you want to return or exchange in "My Orders".
3. Click "Return or Exchange".
4. Fill out the return and exchange application form.
5. Send the item back to us.

Q7: Who pays the shipping costs for returns and exchanges?

A7: If you return or exchange the product due to defective goods, we will bear the shipping cost of the return or exchange. If you are returning or exchanging goods for personal reasons, you need to bear the return shipping costs.
Please refer to our shipping policy for details.

Q8: What should I do if the goods are damaged during transportation?

A8: Due to force majeure factors during transportation, such as weather, traffic, etc., we cannot guarantee that there will be no delays or losses during transportation. For details, please refer to point 5 of our shipping policy.

Q9: How to apply for a refund?

A9: After we receive your returned goods, we will process a refund for you within 7 working days. Refunds will be made to the payment method you used to place your order.

Q10: How to contact customer service?

A10: You can contact us through the following methods:

• Dialog box on the page Contact Us
• Email: omishoninJP@gmail.com
• You can also contact us through our social account

Q11: What should I do if I forget my password?

A11: Please click the "Forgot your password?" link on the login page. We will send a password reset email to your registered email address.

Here are some more detailed FAQs:

Q1: Can I cancel my order?

A1: Yes. You can cancel your order at any time before you pay. After you pay, you can cancel your order before the item ships.
Notice! ! Once the product is shipped, the order cannot be canceled.

Q2: Can I modify my order?

A1: Yes. Before you pay, you can modify the quantity of items or delivery information in your order. After you pay, you can modify your order before the item ships. If you modify your order after the product has shipped, you may be required to pay a modification fee.

Q3: Can I change the delivery address?

A1: Yes. You can change your shipping address at any time before you pay. After you pay, you can change your shipping address before the item ships.
Notice! ! Once the item is shipped, the address cannot be changed.

Q4: Can I combine orders?

A1: Yes. If you place multiple orders on the same day, you can contact customer service to request to combine the orders.

Q5: Can I specify the arrival date?

A1: Yes. If you place an order with us one month ago, you can choose to specify the date and month before the goods will arrive. We will try our best to meet your request.

Q6: Can I pick it up at the store?

A1: No. We currently do not have a pick-up point in any country. If someone tells you that you can pick it up yourself, it is probably a scam. Please be careful about your own safety and do not go there. And contact the local police as soon as possible.

Q7: Can I use a discount code?

A1: Yes. During checkout you can enter a discount code to receive the discount.

Q8: Can I use gift certificates?

A1: Yes. At checkout, you can enter your gift certificate number to use your gift certificate.

This Q&A page was finally updated on 2024/04/01, and content will be added from time to time. If you have any questions, please feel free to contact us.