Refund policy

Return Policy

Scope of Application

This return policy applies to products purchased through the Omishonin Co., Ltd. (hereinafter referred to as "the Company") website or other platforms (collectively referred to as "the Platform").

Return Period

You may enjoy a seven-day appreciation period for returns within 7 days of receiving the product. Food items and customized products are not eligible for the seven-day appreciation period.

Return Conditions

Returned products must meet the following conditions:

  • The product and its accessories are complete and undamaged, with no signs of use.
  • The original packaging of the product is intact and undamaged.
  • The product has not been registered or used.

Return Process

If you wish to return a product, please follow these steps:

  1. Contact our customer service to request a return.
  2. Send the product, its accessories, and the original packaging back to the address designated by the Company.

Return Shipping Costs

Regardless of whether you meet the return conditions mentioned above, the Company will not bear the return shipping costs. International shipping can be expensive, so please try to avoid returns due to personal reasons.

Refunds

The Company will process your refund within 7 working days after receiving the returned product and confirming it meets the return conditions.

Exceptions

The following products are not eligible for the 7-day unconditional return:

  • Products that fall under the exceptions stipulated in Article 19, Paragraph 1 of the Consumer Protection Act.
  • Products that have been opened or used.
  • Products that are out of warranty.
  • Products not sold by the Company.
  • Customized products.

Please note that the appreciation period is not a trial period; products that have been opened cannot be returned. Returns must maintain the integrity of the packaging.

The Company reserves the right to modify this return policy at any time.

Important Notes

Due to customs duties, shipping costs, and other issues related to cross-border e-commerce returns, we recommend that you carefully read the return policy before purchasing products. If you have any questions about returns, please contact our customer service.

Our company provides customer service in both Chinese and English. You can contact us in English.