About freight

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Q: What are our shipping options?
A: We provide a variety of international freight methods, including express services (such as air express, ECMS, Japan Post, etc.), air freight services, sea freight services, etc. Currently, only air express delivery is available. If you have special needs for goods, please contact us.

Q: How long is the delivery time of the goods?
A: Shipping time depends on the selected shipping method and destination country.
It takes about 5 to 10 days from Japan to Taiwan, depending on external factors such as the time of purchase.

Q: How to calculate international shipping charges?
A: The calculation of international freight charges is usually based on multiple factors, including cargo weight, size, destination country/region, shipping method, etc. On the checkout page, the website system will automatically calculate the required shipping fee. You can see the specific shipping amount and get help from customer service.

Q: Does it support multiple destination countries/regions?
A: Yes, we support shipping to countries and regions around the world. Currently, the website system only supports shipping amounts to Taiwan. If your location is not Taiwan, please contact us and we will assist you in shipping the goods to your location.

Q: How to track the status of international shipments?
A: We provide shipment status tracking service, you can use the shipping number to track the shipment status on the official website of the shipping company. In addition, you can also contact customer service to check the shipping status.

Q: How to deal with lost or damaged goods?
A: If the goods you receive are missing or damaged, please contact our customer service team immediately. We will be happy to help you deal with the problem of lost or damaged goods and provide corresponding solutions.

These are frequently asked questions about international shipping. If you have other questions or need further assistance, please feel free to contact our customer service.